25 Discs Round Cones

Effective Date: April 05, 2025

Customized Items

All customized items (including but not limited to personalized shirts, sweaters, and shin guards) are non-returnable and non-refundable unless the item arrives damaged, defective, or with an error caused by us.

To be eligible for a return in such cases:
- The item must be unworn and unwashed.
- All original tags must still be attached.
- The return request must be submitted within 14 days of delivery.
- Clear photographic evidence of the issue must be provided.
 

Non-Custom Items

We accept returns for non-customized items (e.g., cones, captain armbands, agility sticks) within 14 days of delivery.

To be eligible for a return:
- The item must be unused and in its original packaging.
- All tags and labels must be intact.
- A proof of purchase (order number or receipt) is required.
- You must contact us before sending the item back.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
 

Exchanges

We allow exchanges for non-custom items (e.g., for sizing issues), subject to product availability.

To qualify:
- The item must be in unused condition, with original tags and packaging.
- The customer is responsible for all shipping costs related to the exchange.
- You must contact us within 14 days of delivery to initiate the exchange.
 

How to Start a Return or Exchange

To initiate a return or exchange, please contact us at [your email/contact form] with your order number, photos (if applicable), and the reason for your request. Unauthorized returns will not be accepted.

Additional Information

We reserve the right to deny any return or exchange that does not comply with our policy. Shipping fees are non-refundable unless the return is due to a confirmed defect or error on our part.

All of our products are made of high-quality PE material with the characteristics of good toughness, bright color, not easy to deform, wear resistance and so on.